Out-of-hours Emergency

We're sorry to hear that you have an out-of-hours emergency. Please follow the below advice as appropriate to your situation.

Please be advised that if you arrange for a contractor to attend and the issue is not classed as an emergency then you will be liable for any cost incurred.

You can find our office opening hours by clicking here .

Locksmith

If you have lost your keys or locked yourself out of your property then please call our locksmith, Jonathan of Locksafe Locksmiths, on 07596922107 . You will be liable for the cost of the locksmith and will be required to pay the locksmith direct. If your locks are changed, you will need to provide us with spare keys to hold in our office in due course.

Flood

Please isolate (switch off) the water supply and call our plumber, Steven, on 07799363312 . Please click here for information on how to isolate your water supply. If for any reason you are unable to isolate your water supply, please call the Fire Brigade on 999 .

Heating / Hot Water

If your boiler is showing an error code, please search for the error code on Google as often it is a quick fix. If you have a gas boiler, please click here to watch a video on how to top up your boiler pressure.

If this doesn't resolve the issue, please call our plumber, Steven on 07799363312 .

Gas

If you can smell gas or believe there may be a gas leak, call Cadent immediately on 0800 111 999 , available 24 hours a day. You can also click here for clear instructions on what to do next.

Fire

Please call the Fire Brigade on 999 .

Loss of Electricity

Please call your electricity network operator on 105 .

If there is a fault inside your property, please call our electrician, Carl on 07981107008 or Steven on 07954378035 .

Burglary

Please call the Police on 999 . The Police will arrange for your property to be secured if necessary.

Anything Else

Please email works@atlasestateagents.co.uk and we will endeavour to respond during normal working hours.